Customer claims

1. Contact VM Tarm a/s

Claims responsible:
Service Manager Mikkel Keller
Phone: +45 99 48 33 49
Email: service@vmtarm.dk​

2. Customer claims

All claims must be carried out at VM Tarm a/s's service workshop, unless otherwise agreed according to Orgalime S 2012.

In the event of rectifying deficiencies, the customer is responsible for transporting the product to and from VM Tarm a/s, Tværvej 25, 6880 Tarm, Denmark, and bears all associated costs and risks for the product during transport. Rectification of deficiencies must take place within VM Tarm a/s's normal opening hours.

If an external workshop is approved, points 3 and 4 must be followed.

3. External workshop

A workshop is designated, or the customer's workshop is approved as a repairer. The workshop must document the repair with expected time usage and any parts. Parts that are considered to be covered by a claim must be documented with photos and sent electronically to VM Tarm a/s.

The external workshop must also receive a purchase order number from VM Tarm a/s before the work begins.

4. After the repair

All warranty parts must be sent to VM Tarm a/s unless otherwise agreed. Parts sent from VM Tarm a/s will be invoiced and subsequently credited when VM Tarm a/s has received and approved the replaced parts.

​Remember to include the completed warranty report. Find the warranty report here.

​If VM Tarm a/s does not receive the parts back, or if no faults/deficiencies are found on the parts, the customer/workshop must bear the costs associated with the repair.

​If a repair is started without VM Tarm a/s being contacted, VM Tarm a/s reserves the right to refuse the invoice.